Is this Pan Pacific Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pan Pacific Hanoi?

Check-in time for Pan Pacific Hanoi starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pan Pacific Hanoi have a swimming pool?

Yes, this Pan Pacific Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pan Pacific Hanoi?

Best-rates for the Pan Pacific Hanoi starts from $167 per night with includes View, TV, Wheelchair Accessible, Ocean View, Spa, Air Conditioner, Private Pool, Wellness Facilities, Breakfast, Pool, Barbecue/Outdoor Cooking, Laundry, Toiletries, Guest Services, Child Friendly, Designated Smoking Area, Balcony/Terrace, Oceanfront, Business Services, Bar, Hot Tub, Fireplace/Heating, Internet, Parking, Accessibility, Security/Safety, Restaurant, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pan Pacific Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pan Pacific Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pan Pacific Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pan Pacific Hanoi?

Based on the information reported by the owner or manager, the Pan Pacific Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pan Pacific Hanoi?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Pan Pacific Hanoi | Hotel in Hanoi

| 8.1 (388 Reviews) | 12 Bathrooms 40 Guests

Hotel in Truc Bach, Hanoi

Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property. Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets. The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities. Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar. Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Pan Pacific Hanoi is located in Hanoi.

This 236 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Laundry, Business Services, Bar, and several others. This is a 5 star rated property and has over 388 reviews with the average score of 8.1 . Coming to Hanoi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 236 Bedrooms Hotel if you want to learn more about this place in Hanoi. These details are authentic, as they are provided by our partner, booking.com.

This Pan Pacific Hanoi in Hanoi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Pan Pacific Hanoi”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Pool

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Business Services

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Kid-friendly buffet

Breakfast in the room

Special diet meals (on request)

Snack bar

Kids' meals

Coffee house on site

Fruit

Restaurant

Wine/Champagne

Parking

Parking garage

Free parking

Parking on site

Accessible parking

Parking

Private Parking

Accessibility

Wheelchair accessible

Toilet with grab rails

Activities

Pedicure

Happy hour

Neck massage

Hair treatments

Hairstyling

Haircut

Full-body massage

Indoor pool (year-round)

Massage

Fitness center

Hot tub/Jacuzzi

Spa lounge/Relaxation area

Manicure

Waxing services

Foot massage

Fitness classes

Locker rooms

Foot bath

Facial treatments

Fitness

Couples' massage

Indoor pool

Beauty services

Body treatments

Personal trainer

Steam room

Back massage

Spa/Wellness packages

Yoga classes

Hair coloring

Spa facilities

Sauna

Body scrub

General

Elevator

Safe

Facilities for disabled guests

Smoke-free property

Wifi in all areas

Heating

Non-smoking rooms

Soundproof rooms

Designated smoking area

Family rooms

Air conditioning

Guest Services

Tour desk

Room service

Private check-in/out

Laundry

Baggage storage

Currency exchange

Grocery deliveries

ATM on site

Meeting/Banquet facilities

Shared lounge/TV area

Concierge

Express check-in/out

Dry cleaning

Business center

Ironing service

Daily housekeeping

Fax/Photocopying

24-hour front desk

Babysitting/Child services

Packed lunches

Hair/Beauty salon

Suit press

Invoice provided

Internet

Internet

Free Wifi

Wifi

Outdoors

Sun deck

BBQ facilities

Terrace

Security/Safety

Fire extinguishers

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Breakfast to-go containers

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

First aid kits available

Thermometers for guests provided by property

Access to healthcare professionals

Process in place to check health of guests

Cashless payment available

Contactless check-in/out

Physical distancing rules followed

Spa

Heated pool

Rooftop pool

Swimming pool

Beach chairs/Loungers

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. for reservations made by a third party, you will need to complete an authorization form and present a copy of the person's id and credit card, extra beds are subject to availability upon check-in, please note that sofitel plaza hanoi has been rebranded to pan pacific hanoi since 1 october 2016.

Reviews

Value for money:

8.19

Location:

8.62

Staff:

9.08

Facilities:

8.5

Comfort:

8.91

Cleanliness:

8.83

Timothy

Jan 24, 2026 08:00:00 AM

Review Score: 9

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Modern facility with great amenities and restaurants.

Negative: Traffic!

Summary: Nice place to stay but wouldn’t want to live here.

See All Reviews

Room Arrangement

Room Info	Facilities
Pacific Club Room Room Type: Twin/Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Satellite channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Living Area Desk View City view, Landmark view, River view, View Bedroom Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool Exclusive services Complimentary breakfast in the executive lounge, Private check-in/out in the executive lounge
Deluxe Double Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Satellite channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Landmark view, View, City view, River view, Quiet street view Bedroom Alarm clock, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
Premier Lake View Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Satellite channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Lake view, Landmark view, View, City view, River view Bedroom Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
Studio Suite Room Type: Double Room Size: 48 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Satellite channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Living Area Sofa, Desk, Sitting area View City view, Lake view, Landmark view, View Bedroom Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool Exclusive services Complimentary breakfast in the executive lounge, Private check-in/out in the executive lounge
One-Bedroom Premier Serviced Suite Room Type: Apartment Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Hardwood or parquet floors, Heating, Key card access, Air conditioning Media & Technology Cable channels, Satellite channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Kitchen Microwave, Electric kettle, Kitchen, Washing machine, Refrigerator, Kitchenette, Dryer, Cleaning products, Kitchenware, Oven, Dining table Living Area Sofa, Desk, Dining area, Sitting area View Quiet street view, Lake view, View Bedroom Alarm clock, Linens, Wardrobe or closet Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
One-Bedroom Executive Serviced Suite Room Type: Apartment Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Safe, Smoke Alarm, Trash cans, Hardwood or parquet floors, Heating, Key card access, Air conditioning Media & Technology Cable channels, DVD player, Satellite channels, Telephone, Flat-screen TV, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Kitchen Microwave, Electric kettle, Kitchen, Washing machine, Refrigerator, Kitchenette, Dryer, Cleaning products, Kitchenware, Oven, Dining table Living Area Sofa, Desk, Dining area, Sitting area View City view, Lake view, View Bedroom Alarm clock, Wardrobe or closet Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
Two-Bedroom Premier Serviced Suite Room Type: Apartment Room Size: 90 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Hardwood or parquet floors, Heating, Key card access, Air conditioning Media & Technology Cable channels, Satellite channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Kitchen Microwave, Electric kettle, Kitchen, Washing machine, Refrigerator, Kitchenette, Dryer, Cleaning products, Kitchenware, Oven, Dining table Living Area Sofa, Desk, Dining area, Sitting area View City view, Lake view, View Bedroom Alarm clock, Linens, Wardrobe or closet Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
Two-Bedroom Executive Serviced Suite Room Type: Apartment Room Size: 90 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Soundproof, Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Hardwood or parquet floors, Heating, Key card access, Air conditioning Media & Technology Cable channels, DVD player, Satellite channels, Telephone, Flat-screen TV, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Kitchen Microwave, Electric kettle, Kitchen, Washing machine, Refrigerator, Kitchenette, Dryer, Cleaning products, Kitchenware, Oven, Dining table Living Area Sofa, Desk, Dining area, Sitting area View Lake view, View Bedroom Alarm clock, Linens, Wardrobe or closet Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
Deluxe King Room with Lake View Room Type: Double Room Size: 35 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Lake view, View Bedroom Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool
Pacific Club King Room with Lake View Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Living Area Desk View Lake view, View Bedroom Alarm clock, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool Exclusive services Complimentary breakfast in the executive lounge, Private check-in/out in the executive lounge
Studio Suite with Balcony Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Safe, Smoke Alarm, Trash cans, Carpeted, Heating, Key card access, Air conditioning Media & Technology Cable channels, Flat-screen TV, Telephone, TV, Streaming service (like Netflix) Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Sofa, Desk, Sitting area View Lake view, View Bedroom Alarm clock, Wardrobe or closet Kitchen Electric kettle, Dryer Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Socket near the bed, Feather pillow, Clothes rack Pool and Spa Heated pool Exclusive services Complimentary breakfast in the executive lounge, Private check-in/out in the executive lounge
One-Bedroom Apartment with City View Room Type: Apartment Room Size: 65 m² 1 King bed(s) Bed	Bathroom Private bathroom

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Nightly rates from:

USD167

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Pan Pacific Hanoi | Hotel in Hanoi

Available rates:

Hotel in Truc Bach, Hanoi

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

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