Is this Shangri-La Suzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-La Suzhou?

Check-in time for Shangri-La Suzhou starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-La Suzhou have a swimming pool?

Yes, this Shangri-La Suzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-La Suzhou?

Best-rates for the Shangri-La Suzhou starts from $92 per night with includes Wheelchair Accessible, Spa, Child Friendly, Hot Tub, Laundry, Toiletries, Parking, Designated Smoking Area, TV, Business Services, Sports/Activities, Balcony/Terrace, Bedding/Linens, Bar, Guest Services, Breakfast, Internet, Kitchen, Air Conditioner, Pool, Accessibility, Wellness Facilities, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Shangri-La Suzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Suzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Suzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Suzhou?

Based on the information reported by the owner or manager, the Shangri-La Suzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Suzhou?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Shangri-La Suzhou | Hotel in Suzhou

| 9.0 (183 Reviews) | 1 Bathroom

Gao Xin District Hotel | Shangri-La Suzhou

Hotel in Gao Xin District, Suzhou

Luxury hotel with 3 restaurants connected to a shopping center in Suzhou
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Shangri-La Suzhou offers 390 accommodations with laptop-compatible safes and bathrobes. Premium satellite television is provided. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Free toiletries

Private bathroom

Hair dryer

Towels

Bidet

Separate bathtub and shower

Bedroom

Free cribs/infant beds

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Rollaway/extra beds (surcharge)

Soundproofing

Slippers

Turndown service

Desk

Laptop-compatible safe

Iron/ironing board

Window screens

Phone

Breakfast

3 restaurants and 1 coffee shop/cafe

1 bar

Room service available

Breakfast available for a fee: CNY 128 per person

Electric kettle

Parking

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Electric car charging station on site

Airport shuttle on request

Free valet parking on site

Limo/town car service

Accessibility

Wheelchair-accessible path of travel

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Golfing

Theme parks

Outdoor tennis court

Hot tub

Arcade/game room

Sauna

Children's pool

Shopping

Tennis

Steam room

Playground

Billiards/pool table

Full-service spa

Indoor pool

24-hour fitness center

Entertainment

Satellite channels

Premium channels

General

Meeting rooms - 11

Business center

Elevator

Gift shop/newsstand

ATM/banking services

Front-desk safe

Banquet hall

Japanese

Chinese (Mandarin)

English

Designated smoking areas

Guest Services

Free cribs/infant beds

Arcade/game room

Snack bar/deli

Children's pool

Babysitting (surcharge)

In-room child care (surcharge)

Laundry facilities

Playground

Soundproofed rooms

Rollaway/extra beds (surcharge)

Indoor pool

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Outdoors

Garden

Policies

Check-in

Check-in start time: 2 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 21

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for cny 349.8 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 128 per person airport shuttle fee: cny 900 per person (one-way) rollaway bed fee: cny 349.8 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash

Reviews

KIM GEE

Sep 25, 2025 01:31:52 PM

Review Score: 10

Summary: Nice, clean and friendly hotel

See All Reviews

Room Arrangement

Room Info	Facilities
Executive Suite King Room Size: 882 square feet m² 1 King Bed	General Executive level room, Minibar, Number of bedrooms - 1, Ping - 25, Extra bed count 1, Number of living rooms 1, Square feet - 882, Separate dining area, Square meters - 82, Free bottled water, Wardrobe or closet, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Horizon Deluxe King Room Size: 452 square feet m² 1 King Bed	General Number of living rooms 0, Executive level room, Minibar, Number of bedrooms - 0, Ping - 12.7, Extra bed count 1, Square feet - 452, Square meters - 42, Free bottled water, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, City view
Horizon Deluxe Twin Room Size: 452 square feet m² 2 Twin Beds	General Number of living rooms 0, Executive level room, Minibar, Number of bedrooms - 0, Square meters - 42.0, Ping - 12.7, Extra bed count 1, Square feet - 452, Free bottled water, Wardrobe or closet, Bed count minimum 2, City view, Bed count maximum 2
Premier Room, 1 King Bed, City View (Skyline) Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 19, Number of living rooms 0, Square meters - 62, Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Deluxe King Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Bathroom grab bars, Wardrobe or closet, Ping - 12.7, Bed count minimum 1, Extra bed count 1, Square feet - 452, Roll-in shower, Bed count maximum 1, City view
Deluxe Twin Room Size: 452 square feet m² 2 Twin Beds	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Bathroom grab bars, Wardrobe or closet, Ping - 12.7, Extra bed count 1, Square feet - 452, Roll-in shower, Bed count minimum 2, City view, Bed count maximum 2
Premier Room, 1 King Bed, Hill View (Skyline) Room Size: m² 1 King Bed	General Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Horizon, Premier Room, 1 King Bed Room Size: 700 square feet m² 1 King Bed	General Square meters - 65, Square feet - 700, Number of living rooms 0, Minibar, Number of bedrooms - 0, Free bottled water, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Ping - 20, Bed count maximum 1, City view