Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $134 per night with includes Breakfast, Internet, Laundry, Balcony/Terrace, Security/Safety, Bar, Entertainment, Guest Services, Child Friendly, Parking, Pool, Wheelchair Accessible, Wellness Facilities, Air Conditioner, Business Services, Fireplace/Heating, Restaurant, Toiletries, Designated Smoking Area, Private Pool, Accessibility, Transportation/Shuttle with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.5 (542 Reviews) | 9 Bathrooms 36 Guests

Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms. It offers an indoor pool, a spa center and 2 restaurants. Free WiFi access is available. It is a 10-minute drive from Zhejiang Art Museum, a 15-minute drive from Wulin Square and a 25-minute drive from East Hangzhou Railway Station. Hangzhou Xiaoshan International Airport is a 40-minute drive away. The hotel is a 7-8 minute walk from Dinganlu Subway Station or a 15-minute walk from Longxiangqiao Subway Station. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business center and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden. Sofitel Hangzhou Westlake is reducing the reliance on single-use plastics in their toiletries.

Sofitel Hangzhou Westlake is located in Hangzhou.

This 231 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Laundry, Balcony/Terrace, and several others. This is a 5 star rated property and has over 542 reviews with the average score of 8.5 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 231 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Sofitel Hangzhou Westlake in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sofitel Hangzhou Westlake”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Kids' meals

Wine/Champagne

Fruit

Special diet meals (on request)

Parking

Parking

Private Parking

Parking garage

Parking on site

Free parking

Accessibility

Bathroom emergency cord

Toilet with grab rails

Wheelchair accessible

Raised toilet

Activities

Indoor pool

Fitness center

Locker rooms

Indoor pool (year-round)

Happy hour

Sauna

Steam room

Fitness

General

Designated smoking area

Elevator

Facilities for disabled guests

Heating

Safe

Air conditioning

Non-smoking rooms

Adults only

Guest Services

Ironing service

Lockers

Meeting/Banquet facilities

Fax/Photocopying

Business center

Laundry

Baggage storage

Concierge

Tour desk

Private check-in/out

Daily housekeeping

ATM on site

Room service

Dry cleaning

Express check-in/out

Currency exchange

Car rental

24-hour front desk

Invoice provided

Internet

Internet

Outdoors

Sun deck

Terrace

Outdoor furniture

Security/Safety

24-hour security

CCTV in common areas

Smoke alarms

Security alarm

Fire extinguishers

CCTV outside property

Key card access

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Delivered food covered securely

Breakfast to-go containers

Food can be delivered to guest accommodation

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Access to healthcare professionals

Process in place to check health of guests

First aid kits available

Thermometers for guests provided by property

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Face masks for guests available

Physical distancing rules followed

Cashless payment available

Spa

Heated pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in, please kindly note that the spa is currently unavailable. in the event of the club lounge being closed, reservations including club benefits may be enjoyed at the lobby bar on the first floor. thank you for your understanding.payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.98

Location:

9.34

Staff:

8.88

Facilities:

8.1

Comfort:

8.62

Cleanliness:

8.59

Massimo

Jan 18, 2026 08:00:00 AM

Review Score: 8

Italy

Reviewer Type: Solo Traveller

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin or Double Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Accessible by elevator, Toilet with grab rails, Raised toilet, Adapted bath, Entire unit wheelchair accessible, Upper floors accessible by elevator, Roll-in shower Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed
Luxury Queen Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed
Club Luxury Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Coffee machine, Wine glasses Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed Exclusive services Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Free newspapers and magazines in the executive lounge, Free gym access
Junior Suite - Open-plan studio design Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Fruit, Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Childrens' cribs, Walk-in closet, Linens, Alarm clock, Wardrobe or closet View City view, View Kitchen Electric kettle, Dining table, Coffee machine, Wine glasses Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed Exclusive services Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Free newspapers and magazines in the executive lounge, Free gym access
Superior Twin Room with City View Room Type: Twin Room Size: 38 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk View City view, View Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed
Luxury King Room with City View Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Key card access, Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Interconnecting room(s) available, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk View City view, Quiet street view, View Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Shower chair, Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed
Club Luxury City View Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Coffee machine, Wine glasses View City view Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed Exclusive services Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Free newspapers and magazines in the executive lounge, Free gym access
Superior Queen Room with City View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Mosquito net, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Living Area Sitting area, Sofa, Desk View City view, View Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed
Prestige Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Fruit, Bottle of water, Minibar Bathroom Bathtub, Hairdryer, Spa tub, Shower, Private bathroom, Toilet, Bathtub or shower, Free toiletries, Bathrobe, Towels, Slippers, Toilet paper, Body soap, Shower cap, Walk-in shower General Carpeted, Iron, Smoke Alarm, Suit press, Fire extinguisher, Tile/Marble floor, Trash cans, Safe, Air conditioning, Key card access, Ironing facilities Media & Technology Satellite channels, TV, Pay-per-view channels, Telephone, Cable channels, Flat-screen TV Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Childrens' cribs, Walk-in closet, Linens, Alarm clock, Wardrobe or closet View City view, View Services Executive lounge access, Wake-up service Kitchen Electric kettle, Dining table, Coffee machine, Wine glasses Outdoors Terrace Accessibility Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room Amenities Fold-up bed, Feather pillow, Non-feather pillow, Adapter, Clothes rack, Pajamas, Socket near the bed Exclusive services Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Free newspapers and magazines in the executive lounge, Free gym access
Superior King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Toilet paper, Toilet, Bathtub or shower, Free toiletries, Towels, Body soap, Slippers, Shower cap Media & Technology TV, Cable channels, Telephone, Satellite channels General Fire extinguisher, Air conditioning, Smoke Alarm, Trash cans Services Wake-up service, Wake-up service/Alarm clock Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior King Room Room Type: Double Room Size: 35 m² 1 Queen bed(s) Bed	Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Toilet paper, Toilet, Bathtub or shower, Free toiletries, Towels, Body soap, Slippers, Shower cap Media & Technology TV, Telephone, Satellite channels General Fire extinguisher, Air conditioning, Smoke Alarm, Trash cans Services Wake-up service, Wake-up service/Alarm clock Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Bathroom Bathtub, Hairdryer, Toothbrush, Shampoo, Conditioner, Shower, Toilet paper, Toilet, Bathtub or shower, Free toiletries, Towels, Body soap, Slippers, Shower cap Media & Technology TV, Telephone, Satellite channels General Fire extinguisher, Air conditioning, Smoke Alarm, Trash cans Services Wake-up service, Wake-up service/Alarm clock Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed

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Sofitel Hangzhou Westlake | Hotel in Hangzhou

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Hotel in Shangcheng, Hangzhou

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

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Activities

Living Area

View

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Kitchen

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View

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